Lightspeed onsite 20151/5/2024 Every time that I call them, it takes 3-5 days to get my account manger or someone to call me back to tell me someone else will call me back in 3-5 business days. When we ask for a refund, they tell us that it needs an active account to set-up the POS system. NOTHING IS WORKING YET AFTER 3 MONTHS! We have been paying 3 monthly payment already without anything working. We signed up on Jand promised that the set-up will take about 1-2 weeks. Their Support Team takes time to resolve problems, rather than rushing us offline to keep up with some productivity metric.(Did I say I LOVE Lightspeed?!!)ĪVOID THIS COMPANY IF POSSIBLE! Horrible customer services! Our sales rep was extremely fast and responsive by calling us every day to follow up until the day we made the first payment. She sent me the steps to fix the problem, stayed with me while the changes were made, and then followed up later to ensure everything was working properly. we had made a late night keystroke mistake entering the updated prices!What caught our eye with Lightspeed was the powerful Back-of-House infrastructure that allows us to make REMOTE CHANGES to our menus, our controls etc IN AN INSTANT on our phones, tablets or computers: last year on a trip to China, we got a text from one of our managers requesting a menu addition - somewhere over the Pacific at 40,000 feet, my wife added the item and went back to sleep!!!! The level of detail that supports our business goes far beyond what we could imagine - while a lot of detail & thought has to go into setting up Lightspeed initially, that effort pays dividends when using the system.Finally, the support we get from the Technical Support team is amazing - the Techs are all very well trained, are extremely knowledgeable and can resolve problems that are outside their Lightspeed purview: in September, a store was having a weird connectivity problem that was traced by Catherine in Tech Support back to a DHCP problem with our Wi-Fi (nothing to do with Lightspeed). philosophy until a sharp eyed customer got very upset because she noticed the price of one of our specialty coffees at one location was vastly different from another location. When we bought the business in 2016, we installed another companys system which, after a few months use, revealed its weakness for use in a multi-unit business.We plodded along for awhile under the Better to stay with the Devil you know. This is our second year of using Lightspeed. We operate 4 Cannonball Cafés in Jamaica. would be better if it had a are you sure and a red warning.All of this aside, the inventory, labor management, reporting, POS, Work Order, and PO to SO tracking, makes this so much easier.Chris WhiteStore ManagerWheel Sport Bikes Spokane, WA Lastly, if you sell an item, not in inventory, there is only a yellow warning, at the top of the screen. So if you are trying to search for a just a labor type, you have to select labor, every line. It uses a shared search, for all of the different tabs. It works, but could use some streamlining.2. Building a Special order, and transferring it, is clunky, and hard to train staff on. Lots of small customizable menus gives a range of flexibility.Some cons, to make this a honest review.1. Super stable, in 2 years there have only been 2 times the server went down, and both were fixed in under 10 minutes.We have 4 stores, and with a shared inventory, it has made things simpler. Support is also a key, and they have been great. The ability to use a POS from anywhere, on most platforms is amazing. I have used Lightspeed in a bike shop and it has been absolutely key to success.
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